Client Services Executive
About the Role:
As a Client Services Executive, you will play a dynamic role in building and maintaining strong relationships with our valued clients, ensuring seamless project execution while exceeding clients' expectations.
Responsibilities include:
- Onboard new vendors onto the platform and create their directory profiles.
- Provide comprehensive training and ongoing support to clients to ensure they effectively communicate with couples and utilize the platform's features to their full potential.
- Prepare the monthly Social Media schedule for clients' posts.
- Proactively build relationships with clients and understand their unique needs and vision for growing their businesses.
- Monitor, verify and distribute Sales Leads to clients.
- Become an expert on the digital platform, confidently guiding vendors through its features and functionalities to maximize their sales conversion.
- Collaborate with internal teams (marketing, sales, social media, technical) to ensure a smooth and coordinated experience for vendors.
- Manage Media Partnership agreements making sure we are delivering the required benefits.
- Provide exceptional customer service, exceeding expectations through prompt and clear communication, addressing concerns with empathy and professionalism, and resolving any issues efficiently.
- Gather feedback from vendors to continually improve the platform and client services.
Qualifications:
- Minimum 2 years of experience in customer service or a related field.
- BA/BS degree in business, marketing, or related fields.
- Proven ability to build rapport and maintain strong relationships with clients.
- Excellent communication skills, both written and verbal in English and Arabic), with the ability to actively listen, understand needs, and communicate clearly and concisely.
- Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
- Proficient in using technology and comfortable learning new software and platforms.
- Passionate about the wedding industry and excited to be part of a growing and innovative company.
- Motivated enough to be able to work for most of the time virtually.
- Preferably based in Jordan, but not necessarily.
If you are a highly motivated and client-focused individual with a passion for weddings and technology, we encourage you to apply!
Kindly send your CV to info@arabiaweddings.com with the subject line: "Applying for Client Services Executive".
React Developer for Arabia Weddings in Jordan
Looking for a React native developer to work on a mobile application and on React component development of the website.
Requirements:
- Good knowledge of React and React Native
- Good knowledge of web fundamentals (HTML5, CSS3, ES6+ JS)
- Good communication skills
- Previous quality work to demonstrate
- Experience with Git and GitHub
- Experience with React state management patterns and practices (preferably Context API or react-query)
- Preferably based in Jordan
Responsibilities:
- Fully carry out the design and development process for the application.
- Work together with other React developers by making reliable standalone components.
- Follow best practices for the code and project structure.
- Write semantic HTML for web components and focus on accessibility.
- Setup and follow strict style and linting rules for all of the work.
- Make a multi-language user interface (English (LTR) and Arabic (RTL)).
Email CV to mohannad@arabiaweddings.com